Market Rasen Surgery
Newsletter Date: July 2018
Why does the Receptionist need to ask what’s wrong with me?
It is not the case of the receptionist being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:
- The most appropriate medical care,
- From the most appropriated health professional,
- At the most appropriate time.
Receptionists are asked to collect brief information from patients:
- To help doctors prioritise house visits and phone calls
- To ensure all patients receive the most appropriate level of care
- To direct patients to see the nurse or other health professionals rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules
- Any information given by you is treated strictly confidentially .
- The practice would take any breach of confidentiality very seriously and deal with accordingly.
- You can ask to speak to a receptionist in private away from reception.
- However if you feel an issue is very private and do not wish to say what this is then this will be respected.
Protected Learning Dates
The surgery and dispensary will be closed from 1pm for staff training on:
- 19th July 2018
- 16th August 2018
- 20th September 2018
Car parking is very limited in the Surgery car park and it is very difficult to turn around when the car park is full. As a result of this, staff and patient’s cars have been damaged on numerous occasions. We are NOT liable for any damage that has been caused to your car whilst it is parked there. We can NOT stop you parking in our car park; however, as space is limited we would appreciate it if you could park in the library car park across the road, which is free for up to 2 hours (please remember to get a ticket).
Please see our website for new information on:
- General Data Protec-tion Regulations (Privacy Notice and Website policy)
MEDICATION REQUESTS FROM OTHER ORGANISATIONS
Requests for converting specialist private prescriptions to NHS prescriptions
In the interest of patient safety, please note that a private prescription cannot simply be converted to a NHS prescription. GPs take full legal and clinical responsibility for all prescriptions they sign. The GP must therefore make an assessment ensuring sufficient information has been given to accept this responsibility as the patient has been clinically diagnosed by another specialist healthcare professional. Before a NHS prescription can be issued, the GP must have received a letter from the private consultant explaining the precise details of the prescription; what it is being used to treat; how long the treatment is intended for; and what monitoring or follow up is required.
Please allow 5 full working days for this process.
We therefore advise patients that:
A private prescription request will be considered by a GP – It will not be issued automatically and patients may be requested to make a face to face or telephone appointment with a GP. In this case, patients will be contacted.
If the GP is unable to issue a NHS prescription, patients can still obtain the medication by paying for it privately with the prescription issued by the specialist at any community pharmacy.
The GP may refuse to issue you with an NHS prescription for the following reasons:If the GP considers that there is a not a clear clinical indication for the prescription, and that in the same circumstances an NHS patient would not be being offered this treatment.
If the private specialist recommends a new or experimental treatment, or recommends prescribing a medication outside of its licensed indication.
If the medication recommended is not generally provided within the NHS.
If the medication is of a specialised nature requiring on-going monitoring, some GPs may feel that they have insufficient information to accept responsibility for the prescription.
Emergency requests for medication
Requests for medication to be issued on the same day (emergency prescriptions) put a strain on our GPs and Dispensers, therefore we would encourage patients to order their medication before their
supply runs out. There are a number of convenient ways to order your medication.
Please visit our website https://marketrasensurgery.co.uk for further information, or speak to our dispensary team for advice.
We understand that occasionally it is necessary to request medication urgently and at short notice. We would be grateful if you could inform the dispensary, explaining the reason your medication is required urgently to ensure it can be assessed by a GP and then dealt with by a dispenser.
Any EMERGENCY PRESCRIPTIONS should be available for collection after 16:00 the same day. Please only use this service in an emergency
but be aware that it is not always possible to issue an emergency supply of medication at short notice.
Hospital Outpatient Letters
Hospital Outpatient requests are non-urgent and this should be clearly stated on the reverse of the hospital form. As above, a prescription will not be issued automatically and patients may be requested to make a face to face or telephone appointment with a GP. In this case, you will be contacted. Please allow 7 full working days for this process as the GP may be required to discuss the request with the hospital specialist team.
You should not bring us prescriptions issued by hospital outpatient clinics. It is often not possible for us to issue these prescriptions without the accompanying clinic letter which the hospital may not send to us until a few weeks after your appointment. Please take these prescriptions to the hospital pharmacy, as you should have been advised at your appointment.
Prescription requests for patients attending the Quit 51 smoking cessation programme will be available for collection 3 full working days from receipt of advisory document.